FAQ

FAQ

We invite you to familiarize yourself with the popular

questions from our clients, before contacting our

customer support.

01 Can I buy a "finished product" from you?

-Absolutely not! What we sell is the cannabis seeds and the seeds only. We are not breaking the law.

02 Send me growing instructions

Our e-mail is used only for placing orders and, only occasionally, we can answer your questions.
To get all possible information regarding cultivation, we recommend that you go to our profile forum. On it you will find many topics and sections such as“ For beginners ”,“ Legal section ”,“ News ”,“ Reports ”and much more.
Thus, in In the corresponding section, you can ask any question that interests you, which will be answered in detail by intelligent, experienced people.

03 What guarantees do you give?

We CAN guarantee:

- Seed quality. Topics about their cultivation by different people constantly appear on our forum. Also, before getting to the storefront, they are tested in conditions as close to ideal as possible.

- The fact of sending the seeds.

What we can NOT guarantee:

- Successful delivery seeds. We try to make the packaging as safe as possible and provide you with a declaration number or RPO. Which indicates that we did our best on our part. All other questions on delivery - to the carrier.

- Germination of seeds after they got to you. It all depends on many factors such as growing conditions / environment, knowledge, experience, etc.

04 What package will the seeds be sent to me?

Although the seeds themselves are not prosecuted by the legislation of Ukraine, we try to pack the parcel as inconspicuously and securely as possible. We send seeds in our original packages in packs of 3, 5 or 10 pieces.
A box of seeds is packed in a courier package. If some of the packaging components are missing, we always compensate for this with additional bonuses. This applies to sending parcels by transport companies. In case of sending an order across Ukraine by UkrPoshta, the same packages are folded into an envelope with a shockproof film inside and sent to the customer. However, when sending to other countries by UkrPoshta or for large orders, we put seeds in a so-called substrate for laminated and wooden panels. In this substrate, numbered cells for seeds are made and a piece of paper is inserted on which the cell number, the corresponding grade and quantity are indicated.

01 Can i buy weed from you ?

Absolutely not! What we sell is the cannabis seeds and the seeds only. We are not breaking the law.

02 Is it possible to pay after i will receive the seeds (cash on delivery) ?

Unfortunately, it is not possible at the moment. We work only with 100% prepayment, but in near future we might consider this as an option. We will make a post about adding this option, so you can follow our socials to see all the news of our store:

Facebook

Instagram

03 Can i make an order with the fake name ?

The problem is that in case of setting your fake name you wont be able to take your parcel from the transport company. So we kindly asking you to report us your real first and second name to avoid troulbes with receiving your order.

04 Could you please share a guide of how to grow plants ?

We dont have such guide and it is not possible to get from us any growing consultations. Our manager can help you with delivery, range of strains, payments and other information, but not the grow tips. It is pretty much easy to find such guides in different thematical forums or blogs. Thank you for understanding!

05 What guarantees do you provide?

Here it is necessary to separate the facts of what we can guarantee and what we can't guarantee

What CAN we guarantee:

- Seeds quality. Our seeds go through several stages of testing before they go on sale. We will also post the results of our clients on social networks from time to time (check the links here). Among other things, on our native ukrainian forum there are many reports on growing our seeds - Jahforum.net

- The fact of sending the seeds. We will definitely share a track code as proof of sending your order right after passing your parcel to courier company.

What we CAN NOT guarantee:

- Successful delivery seeds. We will try to make the packaging as safe as possible and 100% provide you with a tracking code, as we mentioned above. But in case of the parcel arriving to you is damaged for example - please send the request of the complaint to the transport company, as we are not responsible for their work. Please note that we cannot affect to transport company, but from our side we will try to do our best to help you in any difficult situation.

- Germination of seeds after they get to you. It all depends on many factors such as growing conditions, environment, knowledge, experience, etc. Soon we will release the contact of our support department, which will help our customers with complaints\replacement\refund of seeds

06 Why is it impossible to contact you (phone is turned off, no one answers on social networks, etc)?

We are always happy to communicate with our customers and you are more than welcome, but please keep in mind that we have the work sсhedule and we will process your request as soon as possible. If you faced any problems with contacting us during the work hours. please send us a message to [email protected] we will definitely figure out what happened

You can see our work schedule here

07 Where is the package with my order ?

If your order was sent and you have the tracking code you can check the status of your parcel here

Please note as well - we're not responsible for the time of delivery, it is up to transport company. We just pass the parcel with your order to the courier. Especially time of delivery might depend on COVID situation in your region or country.

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